From "I think I need help" to your first session
Five steps. That's the whole thing.
Tell us a bit about you
You'll go through a short, simple form where we ask about your preferences — what you're going through, what you're looking for, the language you're most comfortable in, and what kind of person you'd feel at ease talking to. It takes just a few minutes.
We match you with a psychologist
Based on your answers, we point you toward the psychologist on our team who best fits what you need — their specialty, their approach, and their availability. It's a simple matchmaking, not an algorithm you have to trust blindly.
Pick a time and book
Choose a slot that works for you and confirm. Booking is quick and simple — no phone calls, no waiting for someone to get back to you. Payment is handled securely inside the Ivory platform.
Meet online, from wherever you are
Sessions happen over video call, in private. Nothing is ever recorded — no audio, no video. Your first session is mostly about getting to know each other and understanding what you'd like to work on. There's nothing to prepare.
Continue at your own pace
Book as many sessions as you need, when you need them. You and your psychologist decide the rhythm together — weekly, every two weeks, or whatever fits your life. Need to reschedule? Do it from your confirmation email, at least 48 hours ahead.
It might not click the first time. That's completely okay.
Therapy is a relationship, and not every relationship fits straight away. Our matchmaking gets you close, but sometimes the connection just isn't there — and that says nothing about you, or about your psychologist.
If it doesn't feel right, you can simply book your next session with someone else on our team. No awkward conversation, no explanation needed, no starting from zero. Finding the right fit is part of the process.
Integrative Approach to Psychotherapy
We know that one size doesn’t fit all — and therapy shouldn’t either.That’s why our team works from an integrative approach to psychotherapy.
Each psychologist has a main theoretical background — which may include cognitive-behavioural, psychodynamic, emotion-focused, or other approaches — while also drawing on complementary therapeutic perspectives when they can better support your individual needs.
Rather than fitting you into a particular therapeutic model, we adapt the process to you, your experiences, your goals, and what you need from therapy.
All approaches we use are grounded in scientific evidence and guided by the ethical and deontological principles of the Psychology profession.
What that looks like
A shared Integrative approach, plus different specialties across the team.
Care built around people, not paperwork
Sessions 100% online
Video calls from home, from work, from anywhere you feel comfortable. No commute, no waiting room.
A person, not an algorithm
A short form points you to the right psychologist for you — and you can switch freely if it isn't the right fit.
Accessible pricing
We keep sessions priced so that cost is not the reason you postpone taking care of yourself.
Certified clinical psychologists
Every therapist is credentialled, accredited by their professional body, and under ongoing supervision.
Nothing to prepare
Pick a slot, confirm, show up. Rescheduling is just as easy, straight from your confirmation email.
Private and encrypted
No session is ever recorded. Your data is encrypted and never shared with third parties.
Buy a piece, start therapy
Every order comes with a session with the same team of certified clinical psychologists.
What every order includes
Every item in the Ivory store comes with one complimentary online therapy session — and funds one for someone else.
- 1 piece = 1 online therapy session
- Booking instructions arrive by email
- Same certified team, same platform
- Gift your session if someone needs it more
Questions people ask before starting
Can I book a session even if I haven't bought a piece?
Yes. You can book directly with our team of psychologists at any time — buying a product is just one of two ways in, not a requirement.
How do you find the right psychologist for me?
When you start booking, you go through a simple form with preference questions. We use your answers to match you with the team member who best fits what you need.
What if I don't connect with my psychologist?
That is completely normal and completely okay. You can switch at any time by simply booking your next session with another therapist on the team.
How will the sessions actually happen?
Sessions are usually online video calls. You and your therapist can agree on the format that feels most comfortable for you.
Are sessions available in other languages?
Yes. We offer sessions in multiple languages, and you can select your preferred one when booking.
Is what I say private?
Always. There is no audio or video recording of your calls, all information is encrypted, and nothing is shared with third parties. Payments are made on encrypted pages.
What if I need to reschedule?
You can reschedule through your confirmation email, at least 48 hours in advance. Missing a session without notice may mean losing it without a refund.
How many sessions can I book?
As many as you need. There is no subscription and no fixed package — you and your psychologist decide the rhythm together.
You don't have to have the words yet
You don't need to know what's wrong, or how to explain it. Showing up is enough — the rest is what the session is for.
If you are in crisis or need urgent support, please visit our SOS page for immediate resources.