There are many ways to get involved! From purchasing our products or simply spreading the word about our mission, every action counts. Follow us on social media or sign up for our newsletter for more information. If you are a Clinical Psychologist and want to work with us click here.

You can reach our customer service team via email at care@ivory-therapy.com or through the contact form on our website. We aim to respond within 24 hours (only on business days).

Each clothing item you purchase from us comes with a complimentary therapy session. This is part of our mission to make mental health support accessible to everyone.

Yes! We offer direct contact with our team of psychologists, and you can either reply to our “Find My Psychologist” form and be matched, or you can select your psychologist yourself.

After your purchase, you'll receive instructions via email on how to book your session through our online platform. We have a team of licensed psychologists ready to support you.

Absolutely! You can continue therapy with the same therapist by booking additional sessions directly on our platform.

Yes, you can. If you feel someone else may benefit more from the session, you are able to forward the link to them OR donate it back to our community pool, which goes to individuals who are in dire need of mental health support.

Therapists on Ivory Therapy are credentialled, trained, and experienced Practitioner Psychologists. Therapists must have a relevant academic degree in their field, and have to be qualified and accredited by their respective professional organization after successfully completing the necessary education, exams, training, practice, and ongoing supervision requirements.

Yes, we offer therapy sessions in multiple languages to accommodate our diverse community. You can select your preferred language when booking your session.

When going through any of our processes to schedule a therapy session, you will be taken to a simple form where we will ask you preference questions in order to best match you to one of our team members.

Yes! You can always switch therapists by simply choosing to book with another therapist.

Your therapy sessions will usually be online on video calls, but you can talk with your therapist and make them the way you feel most comfortable.

If you need to reschedule, please let us know at least 24 hours in advance. If you miss your session without notice, you may lose that session without a refund.

You are free to book as many sessions as you need. We aim to provide continuous support to all our clients.

Our psychologists are trained in various approaches, including Cognitive Behavioral Therapy (CBT), Psychodynamic Therapy, Humanistic Therapy, and more. You can discuss the best approach for you with your psychologist.

There is no audio or video recording of your calls. All your information is protected by encryption and is not shared with third parties under any circumstances. Your payments are made on encrypted pages.

All payments will be made inside Ivory Therapy platform either by credit or debit card, or PayPal.

If you need invoices from your sessions you need to request them directly to your therapist.

We restock every two weeks. You have the option to NOTIFY WHEN AVAILABLE, which you will find on the product description so you don't run out. If you can't find the product on the web, it's because it's out of stock and we don't produce it anymore 🙏

Yes! We are committed to sustainability. Our clothing is made from ethically sourced materials, and we strive to minimize our environmental impact.

We accept Visa, Mastercard, Amex, Shopify Pay, Apple Pay, Google Pay and PayPal. You can also pay with Klarna (buy now, pay later), or MB Way and Multibanco.

If you are one of the lucky ones who has a discount code, take advantage of it! This should be included at the beginning of the checkout. However, you can’t use more than one discount code in your purchase, and discount codes can’t be applied to items on sale.

Once you have placed your order and been charged, we cannot modify the components. I'm sorry for the inconvenience, but you will have to wait until you receive it and process it through our return and exchange portal.

Requesting a cancellation is not possible. By completing your purchase, you agree to our terms of use. We are sorry for the inconvenience. You will have to wait to receive it and process it through our return & exchange portal. Return shipping costs are to be covered by the customer.

Currently, we don’t offer personalization options, but it’s something we are considering for the future!

Yes, we deliver across Europe! Shipping fees vary by country.

We aim to dispatch orders within one business day from the time they are placed. **This doesn't include Pre Order Sales

Delivery times depend on your location. Expect 2-3 business days for Portugal and Spain, 3-4 business days for the European Union and most of the USA, and 3-9 business days for other international destinations.

Once dispatched, you’ll receive an email with a tracking number and courier details to monitor your shipment's journey.

If you encounter any issues with tracking your package via the courier’s website, please get in touch with our customer service team.

For orders within the European Union, all taxes and duties are included, so there are no extra costs. Outside the European Union, you may be liable for local import taxes and duties upon arrival in your country. We cannot estimate these charges, and they are the customer’s responsibility.

We have a detailed sizing chart available on our website and a helpful form to assist you in selecting the perfect size. All models are oversized so please take that in consideration.

So, if you change your mind or the size is not a fit, you have 60 days to exchange or return your items counting from the day you received them. Enjoy immediate access to your refund or exchange with our instant refund and instant exchange service.

- Access this link to start your exchange or return process.

- Once you've completed the process, you'll receive a confirmation email.

- We'll review your request, and if approved, you'll receive follow-up instructions via email. Please note that orders outside the European Union are final.

- Ensure the items are in their original condition for the exchange or return to be accepted; they should not have been used or washed.

- Package them carefully, preferably including the original packaging with the barcode or QR code for product identification. If you no longer have the original packaging, please contact us for further assistance.

- It's important to follow the instructions provided in the email precisely.

You have 60 days to return your items. Items must be in the same condition in which they were received.

Go to our Returns & Exchanges portal, enter your order number and email, and you will be able to return or exchange your item.

Contact us immediately with a photo of the issue, your order number, and contact details. We’ll guide you through the next steps.

If you're not entirely happy with your purchase, you can return it within 60 days for a full refund or exchange. Please review our Returns and Exchange Policy for details. Keep in mind, that returning an item will revoke the complimentary therapy session included with your purchase.

Can I exchange an item? A: Yes! Click here to access our returns and exchanges portal for purchases made online or at one of our booths. All you need is to enter your order number and the email address used for the purchase. If you made your purchase in cash at one of our stores, please contact us at care@ivory-therapy.com for assistance.

Unfortunately, no. Orders outside the European Union are final.

If from the same order? Yes, there’s no problem with returning two orders in the same package. Please contact us with all the details.

We recommend signing up for our back-in-stock notifications or exploring our other designs. If an item is part of a pre-order, it will be clearly stated, along with the expected wait time.

Shipping times vary based on location and will be estimated at checkout. For pre-ordered items, please expect a longer delivery window as stated in the product description.

Yes but, if you need to change or cancel your order, please contact us immediately. We'll do our best to accommodate your request, but please note that once an order is processed, we may not be able to make changes.